Tags service hub software certification exam.

How often should you edit your knowledge base articles?

Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products or service change pertaining to the article. ✅

In order to assess customer service agent performance, which of the following reports should you look at?

Below is the answer and explanation for in order to assess customer service agent performance, which of the following reports should you look at? In order to assess customer service agent performance, which of the following reports should you look at? Ticket close total by rep. ✅ Ticket tot...

True or false? When setting up your Conversations email inbox, you should connect your personal email.

Below is the answer and explanation for true or false? when setting up your conversations email inbox, you should connect your personal email. True or false? when setting up your conversations email inbox, you should connect your personal email. True. False. ✅ Correct answer

An example of an extended value milestone is when a customer:

Below is the answer and explanation for an example of an extended value milestone is when a customer: An example of an extended value milestone is when a customer: Gets the outcome they expected. Renews their account. Gets more than they expected. ✅

The HubSpot knowledge base tool can do all of the following EXCEPT:

Below is the answer and explanation for the hubspot knowledge base tool can do all of the following except: The hubspot knowledge base tool can do all of the following except: Offer related articles to readers. Restrict knowledge base articles. Add videos to articles.

Which of the following is a benefit of phone support?

Below is the answer and explanation for which of the following is a benefit of phone support? Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can get immediate help for complicated issues. ✅ In general, customers prefer...

True of false? You can edit the NPS question in HubSpot.

Below is the answer and explanation for true of false? you can edit the NPS question in hubspot. True of false? you can edit the NPS question in hubspot. True. False. ✅ Correct answer False. ✅ The above answer is related to HubSpot service hub softwar...

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Ease of completing a task. ✅

Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

Below is the answer and explanation for fill in the blank: reach out to your to ask them to complete advocacy actions. Fill in the blank: reach out to your to ask them to complete advocacy actions. Promoters. ✅ Detractors. Passives. Marketing...

True or false? Customer journey maps are only useful for customer-facing individuals.

Below is the answer and explanation for true or false? customer journey maps are only useful for customer-facing individuals. True or false? customer journey maps are only useful for customer-facing individuals. True. False. ✅ Correct answer False. ✅ ...