Below is the answer and explanation for scenario: your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Scenario: your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score.
Below is the answer and explanation for true or false? each team within your company should have their own customer journey map.
True or false? each team within your company should have their own customer journey map.
True.
False. ✅
Correct answer
False. ✅
Below is the answer and explanation for true or false? even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.
True or false? even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar....
Below is the answer and explanation for fill in the blank: creating a customer journey map will help you identify the journey from customer to.
Fill in the blank: creating a customer journey map will help you identify the journey from customer to.
Employee.
Promoter. ✅
Below is the answer and explanation for true or false? you should write new knowledge base articles every day.
True or false? you should write new knowledge base articles every day.
True.
False. ✅
Correct answer
False. ✅
The above answer is related to...
Below is the answer and explanation for intake is how you.
Intake is how you.
Respond to support inquiries.
Receive support inquiries. ✅
Triage support inquiries.
Acknowledge support inquiries.
Correct answer
Rec...
Below is the answer and explanation for all of the following are benefits of email support except:
All of the following are benefits of email support except:
It’s immediate.
It provides a paper trail. ✅
You can insert screenshots and gifs.
It’...
Below is the answer and explanation for you want to understand how your customer support team is performing. The best feedback survey to use is:
You want to understand how your customer support team is performing. The best feedback survey to use is:
Customer effort score. ✅
Customer satisfa...
Below is the answer and explanation for you should include all of the following stages in your customer journey map except:
You should include all of the following stages in your customer journey map except:
First impression.
Delighted value. ✅
First value.
Below is the answer and explanation for your manager wants to know who your primary persona is. The best feedback survey to use is:
Your manager wants to know who your primary persona is. The best feedback survey to use is:
Net promoter score.
Custom feedback survey. ✅