Below is the answer and explanation for you should use custom feedback surveys when you want to understand.
You should use custom feedback surveys when you want to understand.
Overall customer sentiment.
How easy it was to solve a problem.
The satisfaction of a particular milestone.
Below is the answer and explanation for how often should a customer effort score survey be used?
How often should a customer effort score survey be used?
After every support interaction. ✅
Quarterly.
Monthly.
After every milestone.
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Below is the answer and explanation for an example of an extended value milestone is when a customer:
An example of an extended value milestone is when a customer:
Gets the outcome they expected.
Renews their account.
Gets more than they expected. ✅