Below is the answer and explanation for a playbook can include all of the following except:
A playbook can include all of the following except:
Videos and images.
Written instructions.
Live chat. ✅
Interactive buttons.
Correct answer
Live chat. ✅
The above...
Below is the answer and explanation for which of the following is a benefit of live chat?
Which of the following is a benefit of live chat?
It’s an easy way to answer complicated questions.
It’s immediate. ✅
It’s easy to convey tone.
All of th...
Below is the answer and explanation for an example of a customer using self-service is when they:
An example of a customer using self-service is when they:
Live chat with an employee.
Search for their inquiry and finds an article. ✅
Search for their inquiry and ends...