Tags knowledge base

How often should you edit your knowledge base articles?

Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products or service change pertaining to the article. ✅

In order to assess customer service agent performance, which of the following reports should you look at?

Below is the answer and explanation for in order to assess customer service agent performance, which of the following reports should you look at? In order to assess customer service agent performance, which of the following reports should you look at? Ticket close total by rep. ✅ Ticket tot...

True or false? A knowledge base is a type of self-service.

Below is the answer and explanation for true or false? a knowledge base is a type of self-service. True or false? a knowledge base is a type of self-service. True. ✅ False. Correct Answer True. ✅ The above answer is related to HubSpot service h...

Which of the following is an appropriate knowledge base title?

Below is the answer and explanation for which of the following is an appropriate knowledge base title? Which of the following is an appropriate knowledge base title? What are the ins and outs of hubspot? How do I create a custom feedback survey? ✅ So you wanna build...

Fill in the blank: When responding to a customer, you should use an email template to______.

Below is the answer and explanation for fill in the blank: when responding to a customer, you should use an email template to. Fill in the blank: when responding to a customer, you should use an email template to. Answer a generic question. ✅ Answer a complicated question.