Tags knowledge base

True or false? You should write new knowledge base articles every day.

Below is the answer and explanation for true or false? you should write new knowledge base articles every day. True or false? you should write new knowledge base articles every day. True. False. ✅ Correct answer False. ✅ The above answer is related to...

When setting up your knowledge base in HubSpot, you need to connect your _______.

Below is the answer and explanation for when setting up your knowledge base in hubspot, you need to connect your. When setting up your knowledge base in hubspot, you need to connect your. Help desk. Domain. ✅ Brain. Conversations inbox.

True or false? Knowledge base articles should be casual, personable, and anecdotal.

Below is the answer and explanation for true or false? knowledge base articles should be casual, personable, and anecdotal. True or false? knowledge base articles should be casual, personable, and anecdotal. True. False. ✅ Correct answer False. ✅ The...

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

Below is the answer and explanation for which of the following is not an appropriate way to categorize your knowledge base articles? Which of the following is not an appropriate way to categorize your knowledge base articles? By persona. By product or service. By author. ✅

Fill in the blank: A knowledge base is a ______.

Below is the answer and explanation for fill in the blank: a knowledge base is a. Fill in the blank: a knowledge base is a. Blog about a product or service. Collection of articles about a product or service. ✅ Place where customers can contact a company’s support tea...

Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

Below is the answer and explanation for fill in the blank: with hubspot’s help desk, you can streamline and manage your intake within. Fill in the blank: with hubspot’s help desk, you can streamline and manage your intake within. Conversations or tickets. ✅ Your email client.

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

Below is the answer and explanation for true or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True. ✅ False. C...

True or false? It’s a good idea to write your knowledge base titles as questions.

Below is the answer and explanation for true or false? it’s a good idea to write your knowledge base titles as questions. True or false? it’s a good idea to write your knowledge base titles as questions. True. ✅ False. Correct answer True. ✅ Th...

You should use a call-out in a knowledge base article to:

Below is the answer and explanation for you should use a call-out in a knowledge base article to: You should use a call-out in a knowledge base article to: Draw the reader’s attention to an important detail. ✅ Tell your reader what articles to read next. Host Q&A...

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except: In hubspot, help desk is comprised of all of the following tools except: Reporting. Automation. Knowledge base. ✅ Tickets.