Tags hubspot service hub software certification exam answers

True or false? A knowledge base is a type of self-service.

Below is the answer and explanation for true or false? a knowledge base is a type of self-service. True or false? a knowledge base is a type of self-service. True. ✅ False. Correct Answer True. ✅ The above answer is related to HubSpot service h...

A service level agreement is a(n).

Below is the answer and explanation for a service level agreement is a(n). A service level agreement is a(n). Ticket pipeline. Commitment between a service provider and a client. ✅ Understanding of the amount of time it takes a company to solve a problem.

Which of the following is an appropriate knowledge base title?

Below is the answer and explanation for which of the following is an appropriate knowledge base title? Which of the following is an appropriate knowledge base title? What are the ins and outs of hubspot? How do I create a custom feedback survey? ✅ So you wanna build...

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Below is the answer and explanation for fill in the blank: when creating a customer journey map, you should map out what your customer is and. Fill in the blank: when creating a customer journey map, you should map out what your customer is and. Feeling and thinking. Doing and looking for. ...

True or false? You should only include four stages in your customer journey map.

Below is the answer and explanation for true or false? you should only include four stages in your customer journey map. True or false? you should only include four stages in your customer journey map. True. False. ✅ Correct answer False. ✅ The above...

In terms of a customer journey map, what does intended value refer to?

Below is the answer and explanation for in terms of a customer journey map, what does intended value refer to? In terms of a customer journey map, what does intended value refer to? When customers expectations are exceeded. The customers first experience. When the customer feels confident they...

Which of the following is NOT a best practice when creating knowledge base articles?

Below is the answer and explanation for which of the following is not a best practice when creating knowledge base articles? Which of the following is not a best practice when creating knowledge base articles? Use questions as titles. Use bullet points. Use a casual tone. ✅

Fill in the blank: When responding to a customer, you should use an email template to______.

Below is the answer and explanation for fill in the blank: when responding to a customer, you should use an email template to. Fill in the blank: when responding to a customer, you should use an email template to. Answer a generic question. ✅ Answer a complicated question.

True or false? Your leadership team should be the ones to create the customer journey map.

Below is the answer and explanation for true or false? Your leadership team should be the ones to create the customer journey map. True or false? Your leadership team should be the ones to create the customer journey map. True. False. ✅ Correct answer False. ✅