Below is the answer and explanation for how often should a customer effort score survey be used?
How often should a customer effort score survey be used?
After every support interaction. ✅
Quarterly.
Monthly.
After every milestone.
...
Below is the answer and explanation for what is an advocate?
What is an advocate?
Someone who gives you a score of 9 or 10 on your NPS survey.
Someone who helps you generate more business. ✅
Someone who gets paid for advertising your brand.
An...
Below is the answer and explanation for when setting up your knowledge base in hubspot, you need to connect your.
When setting up your knowledge base in hubspot, you need to connect your.
Help desk.
Domain. ✅
Brain.
Conversations inbox.
Below is the answer and explanation for which of the following is not an example of an advocacy action?
Which of the following is not an example of an advocacy action?
Writing a case study about a customer.
Paying your customer to leave you a good review regardless of their actual experience. ✅
Below is the answer and explanation for which of the following is not a stage in hubspot’s feedback framework?
Which of the following is not a stage in hubspot’s feedback framework?
Improve the customer experience.
Establish listening posts.
Collect customer feedback. ✅
Below is the answer and explanation for true or false? regardless of how long it takes, you should respond to every single customer feedback survey you receive.
True or false? regardless of how long it takes, you should respond to every single customer feedback survey you receive.
True.
False. ✅
Below is the answer and explanation for all of the following are stages of troubleshooting except:
All of the following are stages of troubleshooting except:
Understand the issue.
Find relevant context.
Diagnose the problem.
Ask for help. ✅
Below is the answer and explanation for true or false? most people prefer using self-service compared to phone support.
True or false? most people prefer using self-service compared to phone support.
True. ✅
False.
Correct answer
True. ✅
The ab...
Below is the answer and explanation for true or false? knowledge base articles should be casual, personable, and anecdotal.
True or false? knowledge base articles should be casual, personable, and anecdotal.
True.
False. ✅
Correct answer
False. ✅
The...
Below is the answer and explanation for fill in the blank: with ticket , you are able to edit ticket properties according to which team owns the ticket.
Fill in the blank: with ticket , you are able to edit ticket properties according to which team owns the ticket.
Editing.
Records customization. ✅