Tags hubspot service hub certification

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

Below is the answer and explanation for true or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True. ✅ False. C...

Which of the following is a benefit of live chat?

Below is the answer and explanation for which of the following is a benefit of live chat? Which of the following is a benefit of live chat? It’s an easy way to answer complicated questions. It’s immediate. ✅ It’s easy to convey tone. All of th...

The extended value stage is when you _______.

Below is the answer and explanation for the extended value stage is when you. The extended value stage is when you. Offer your customer more than they were expecting. ✅ Renew your customer’s account customer renews with you. Prolong your onboarding process. Give...

With Service Hub, you can complete all of the following tasks EXCEPT:

Below is the answer and explanation for with service hub, you can complete all of the following tasks except: With service hub, you can complete all of the following tasks except: Gather intake. Route tickets. Monitor all social media. ✅ Respo...

True or false? It’s a good idea to write your knowledge base titles as questions.

Below is the answer and explanation for true or false? it’s a good idea to write your knowledge base titles as questions. True or false? it’s a good idea to write your knowledge base titles as questions. True. ✅ False. Correct answer True. ✅ Th...

An example of a customer using self-service is when they:

Below is the answer and explanation for an example of a customer using self-service is when they: An example of a customer using self-service is when they: Live chat with an employee. Search for their inquiry and finds an article. ✅ Search for their inquiry and ends...

In terms of customer support, what does triage mean?

Below is the answer and explanation for in terms of customer support, what does triage mean? In terms of customer support, what does triage mean? Gathering support inquiries. Responding to support inquiries. Reporting and analyzing on support inquiries. Categ...

You should use a call-out in a knowledge base article to:

Below is the answer and explanation for you should use a call-out in a knowledge base article to: You should use a call-out in a knowledge base article to: Draw the reader’s attention to an important detail. ✅ Tell your reader what articles to read next. Host Q&A...

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except: In hubspot, help desk is comprised of all of the following tools except: Reporting. Automation. Knowledge base. ✅ Tickets.

True or false? The only way to move tickets to different stages is manually.

Below is the answer and explanation for true or false? the only way to move tickets to different stages is manually. True or false? the only way to move tickets to different stages is manually. True. False. ✅ Correct answer False. ✅ The above answer i...