Below is the answer and explanation for which of the following is a benefit of live chat?
Which of the following is a benefit of live chat?
It’s an easy way to answer complicated questions.
It’s immediate. ✅
It’s easy to convey tone.
All of th...
Below is the answer and explanation for the extended value stage is when you.
The extended value stage is when you.
Offer your customer more than they were expecting. ✅
Renew your customer’s account customer renews with you.
Prolong your onboarding process.
Give...
Below is the answer and explanation for with service hub, you can complete all of the following tasks except:
With service hub, you can complete all of the following tasks except:
Gather intake.
Route tickets.
Monitor all social media. ✅
Respo...
Below is the answer and explanation for true or false? it’s a good idea to write your knowledge base titles as questions.
True or false? it’s a good idea to write your knowledge base titles as questions.
True. ✅
False.
Correct answer
True. ✅
Th...
Below is the answer and explanation for an example of a customer using self-service is when they:
An example of a customer using self-service is when they:
Live chat with an employee.
Search for their inquiry and finds an article. ✅
Search for their inquiry and ends...
Below is the answer and explanation for in terms of customer support, what does triage mean?
In terms of customer support, what does triage mean?
Gathering support inquiries.
Responding to support inquiries.
Reporting and analyzing on support inquiries.
Categ...
Below is the answer and explanation for you should use a call-out in a knowledge base article to:
You should use a call-out in a knowledge base article to:
Draw the reader’s attention to an important detail. ✅
Tell your reader what articles to read next.
Host Q&A...
Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except:
In hubspot, help desk is comprised of all of the following tools except:
Reporting.
Automation.
Knowledge base. ✅
Tickets.
Below is the answer and explanation for true or false? the only way to move tickets to different stages is manually.
True or false? the only way to move tickets to different stages is manually.
True.
False. ✅
Correct answer
False. ✅
The above answer i...
Below is the answer and explanation for how often should you edit your knowledge base articles?
How often should you edit your knowledge base articles?
Any time you get negative feedback on an article.
Monthly.
Whenever products or service change pertaining to the article. ✅