Tags hubspot free certification

True or false? Customer effort score is measured on a three-point scale.

Below is the answer and explanation for true or false? customer effort score is measured on a three-point scale. True or false? customer effort score is measured on a three-point scale. True. False. ✅ Correct answer False. ✅ The above answer is...

Which of the following is NOT a step when establishing listening posts?

Below is the answer and explanation for which of the following is not a step when establishing listening posts? Which of the following is not a step when establishing listening posts? Define your customer journey. Align survey methods and goals. Collect feedback.

If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Below is the answer and explanation for if you want to know what your customer thinks about their sales experience, which feedback survey should you use? If you want to know what your customer thinks about their sales experience, which feedback survey should you use? Customer effort score. Customer satisfac...

True or false? You could use an NPS survey to assess overall sentiment of your employees.

Below is the answer and explanation for true or false? you could use an NPS survey to assess overall sentiment of your employees. True or false? you could use an NPS survey to assess overall sentiment of your employees. True. ✅ False. Correct answer True. ✅

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

Below is the answer and explanation for true or false? a visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human. True or false? a visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human. True. ✅

How do you calculate NPS?

Below is the answer and explanation for how do you calculate NPS? How do you calculate NPS? Percentage of promoters minus percentage of passives. Percentage of promoters minus percentage of detractors, divided by percentage of passives. Percentage of promoters minus percentage of d...

According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:

Below is the answer and explanation for according to the prioritization matrix, customer issues that are high impact and high cost should be prioritized: According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized: Today. Tomorrow. ✅ ...

Fill in the blank: Companies use customer journey maps to build _______ for their customers.

Below is the answer and explanation for fill in the blank: companies use customer journey maps to build for their customers. Fill in the blank: companies use customer journey maps to build for their customers. Confidence. Empathy. ✅ Products. ...

How often should a customer effort score survey be used?

Below is the answer and explanation for how often should a customer effort score survey be used? How often should a customer effort score survey be used? After every support interaction. ✅ Quarterly. Monthly. After every milestone. ...

What is an advocate?

Below is the answer and explanation for what is an advocate? What is an advocate? Someone who gives you a score of 9 or 10 on your NPS survey. Someone who helps you generate more business. ✅ Someone who gets paid for advertising your brand. An...