Below is the answer and explanation for true or false? building incentives into service team members’ compensation packages can be a good tactic to drive upgrades and cross-selling.
True or false? building incentives into service team members’ compensation packages can be a good tactic to drive upgrades and cross-selling.
True. ✅...
Below is the answer and explanation for true or false? Your agency should work with only one subcontractor when fulfilling growth-driven design services.
True or false? Your agency should work with only one subcontractor when fulfilling growth-driven design services.
True – By sending all your work to a single subcontractor, you can neg...
Below is the answer and explanation for imagine you’re in an agency leadership team meeting discussing how to better manage client cancellations, renewals, and upgrades. The challenge your team is running into is that you’re never sure what the client is planning to do until the last minute. This is causing the sales team to scramble to find another sale, work to fill gaps in service team capac...
Below is the answer and explanation for imagine you’re working on a client’s launch pad website. Three weeks from the proposed launch date, the client comes to you with an idea for a new section of the website they would like to implement for the initial launch. How should the strategist respond to the client’s new idea?
Imagine you’re working on a client’s launch pa...
Below is the answer and explanation for true or false? your agency’s strategist should be included in sales conversations.
True or false? your agency’s strategist should be included in sales conversations.
True – The strategist should replace the sales reps in the last few conversations and be responsible for pitching the proposal....
Below is the answer and explanation for imagine you are on a connect call with a prospect in the manufacturing industry. You discover that the leadership team has historically had a very traditional mindset toward the website and marketing. Knowing this, what will be one key outcome for you to achieve during this connect call?
Imagine you are on a connect call with a...
Below is the answer and explanation for when is the best time to find partners and subcontractors to work with?
When is the best time to find partners and subcontractors to work with?
It’s not recommended to ever work with partners or subcontractors.
When you have a prospect requesting a quote.
Below is the answer and explanation for imagine you are a strategist at a growth-driven design agency. The last few months you have noticed new clients getting frustrated during the strategy stage because your team continuously asked questions they already reviewed with the sales team. Which of the following should your team try experimenting with to improve the client experience?
Below is the answer and explanation for which of the following is not a client service outcome your service team should achieve in the strategy stage?
which of the following is not a client service outcome your service team should achieve in the strategy stage?
Build trusting relationships with the new client stakeholders.
Below is the answer and explanation for imagine you’re having an exploratory call with a prospect in the software-as-a-service industry. As you’re explaining the GDD process, the CMO cuts in and explains that they are confused about why there is a need for a launch pad website and continuous improvement. Which of the following would be a good way to respond?
Imagine...