Tags hubspot courses and certifications

Fill in the blank: The primary goal of a customer journey map is to ______.

Below is the answer and explanation for fill in the blank: the primary goal of a customer journey map is to. Fill in the blank: the primary goal of a customer journey map is to. Understand the process from becoming a prospect to a customer. Ensure your customers continue to buy from you.

A help desk does all of the following EXCEPT:

Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. ...

True or false? You should only reach out to your detractors.

Below is the answer and explanation for true or false? you should only reach out to your detractors. True or false? you should only reach out to your detractors. True. False. ✅ Correct answer False. ✅ The above answer is related to HubSpot service hub...

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

Below is the answer and explanation for the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value. the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value Expected value. First va...

When should you use multiple ticket pipelines?

Below is the answer and explanation for when should you use multiple ticket pipelines? When should you use multiple ticket pipelines? If your tickets go through different stages. ✅ If you provide multiple products or services. If you have multiple customer servic...

When should you consider using a chatbot?

Below is the answer and explanation for when should you consider using a chatbot? When should you consider using a chatbot? If human bandwidth is a constraint. If the cost of making a mistake is low. If you get a lot of standard questions. All of the abo...

When should a company create multiple customer journey maps?

Below is the answer and explanation for when should a company create multiple customer journey maps? When should a company create multiple customer journey maps? If they sell to multiple personas that go through different processes. ✅ If they sell multiple products or services.

What is a snippet?

Below is the answer and explanation for what is a snippet? What is a snippet? A reusable text block. ✅ An email template. The bit of text on a ticket record. A ticket. Correct answer A reusable text block. ✅

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

Below is the answer and explanation for all of the following are reasons to @ mention someone on a ticket record except: All of the following are reasons to @ mention someone on a ticket record except: To escalate a ticket. As an FYI. To transfer ticket ownership. ✅

True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.

Below is the answer and explanation for true or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True. ✅ False. C...