Below is the answer and explanation for you should use custom feedback surveys when you want to understand.
You should use custom feedback surveys when you want to understand.
Overall customer sentiment.
How easy it was to solve a problem.
The satisfaction of a particular milestone.
Below is the answer and explanation for true or false? customer effort score is measured on a three-point scale.
True or false? customer effort score is measured on a three-point scale.
True.
False. ✅
Correct answer
False. ✅
The above answer is...
Below is the answer and explanation for which of the following is not a step when establishing listening posts?
Which of the following is not a step when establishing listening posts?
Define your customer journey.
Align survey methods and goals.
Collect feedback.
Below is the answer and explanation for if you want to know what your customer thinks about their sales experience, which feedback survey should you use?
If you want to know what your customer thinks about their sales experience, which feedback survey should you use?
Customer effort score.
Customer satisfac...
Below is the answer and explanation for true or false? you could use an NPS survey to assess overall sentiment of your employees.
True or false? you could use an NPS survey to assess overall sentiment of your employees.
True. ✅
False.
Correct answer
True. ✅
Below is the answer and explanation for true or false? a visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.
True or false? a visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.
True. ✅
Below is the answer and explanation for how do you calculate NPS?
How do you calculate NPS?
Percentage of promoters minus percentage of passives.
Percentage of promoters minus percentage of detractors, divided by percentage of passives.
Percentage of promoters minus percentage of d...
Below is the answer and explanation for according to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
Today.
Tomorrow. ✅
...
Below is the answer and explanation for fill in the blank: companies use customer journey maps to build for their customers.
Fill in the blank: companies use customer journey maps to build for their customers.
Confidence.
Empathy. ✅
Products.
...
Below is the answer and explanation for how often should a customer effort score survey be used?
How often should a customer effort score survey be used?
After every support interaction. ✅
Quarterly.
Monthly.
After every milestone.
...