Below is the answer and explanation for fill in the blank: is the process of listening to customer feedback about their experience using a product or service, sharing results within the organization, and interpreting feedback to improve customer experience and retention.
Fill in the blank: is the process of listening to customer feedback about their experience using...
Below is the answer and explanation for what are the phases of an inbound sales strategy?
What are the phases of an inbound sales strategy?
Attract, convert, close.
Identify, connect, explore, advise. ✅
Educate, guide, grow.
Attract, guide...
Below is the answer and explanation for fill in the blank: are people who respond to the NPS with a score between 0 and 6.
Fill in the blank: are people who respond to the NPS with a score between 0 and 6.
Promoters.
Passives.
Detractors. ✅
Correct answer
Below is the answer and explanation for what is social listening?
What is social listening?
Having conversations with individuals talking about your industry, brand, products, and services.
Actively looking for mentions and conversations that pertain to your brand, products, hashtags, and more.
Below is the answer and explanation for which of the following are principles of inbound?
Which of the following are principles of inbound?
Personalize for impact. ✅
Energize for consistency.
Synergize for gratuity.
Empathize for perspective. ✅
Correct answer
Below is the answer and explanation for fill in the blank: inbound is about with the world.
Fill in the blank: inbound is about with the world.
Sharing your brand.
Expressing your opinions.
Sharing your knowledge. ✅
Building a brand.
Correct answer
Sharing your knowledge....
Below is the answer and explanation for which of the following is not a lead nurturing tactic?
Which of the following is not a lead nurturing tactic?
Lead scoring.
Targeted content.
Marketing qualification matrix. ✅
Multi-channel.
Below is the answer and explanation for when should you focus on delighting people?
When should you focus on delighting people?
From the very first moment someone interacts with your business. ✅
From the moment they become a customer to delight them into promoters.
Below is the answer and explanation for you want to improve your customer experience processes and your products to ensure you’re focused on delight. Which should you do to get the largest, most representative sample?
You want to improve your customer experience processes and your products to ensure you’re focused on delight. Which should you do to get the largest, m...
Below is the answer and explanation for if a sales rep is speaking with a specific person and discovers that the person doesn’t exactly match their assigned persona, what should the sales rep do?
If a sales rep is speaking with a specific person and discovers that the person doesn’t exactly match their assigned persona, what should the sales rep do?
Rel...