Tags hubspot certification

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

Below is the answer and explanation for an example of an intended value milestone is when the customer expected to get her fridge fixed. An example of an intended value milestone is when the customer expected to get her fridge fixed. And her fridge is fixed. ✅ And her fridge and sink are fixed.

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Below is the answer and explanation for true or false? through ticket automation, you can move a ticket from one stage to another based on an email response. True or false? through ticket automation, you can move a ticket from one stage to another based on an email response. True. ✅ False.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

Below is the answer and explanation for which of the following is not an appropriate way to categorize your knowledge base articles? Which of the following is not an appropriate way to categorize your knowledge base articles? By persona. By product or service. By author. ✅

Fill in the blank: A knowledge base is a ______.

Below is the answer and explanation for fill in the blank: a knowledge base is a. Fill in the blank: a knowledge base is a. Blog about a product or service. Collection of articles about a product or service. ✅ Place where customers can contact a company’s support tea...

Which report(s) do yo use to decide which knowledge base articles to write?

Below is the answer and explanation for which report(s) do yo use to decide which knowledge base articles to write? Which report(s) do yo use to decide which knowledge base articles to write? Average ticket response time. Average ticket response time by rep. Ticket volume by categor...

True or false? You should only ask a customer to become an advocate over the phone.

Below is the answer and explanation for true or false? you should only ask a customer to become an advocate over the phone. True or false? you should only ask a customer to become an advocate over the phone. True. False. ✅ Correct answer False. ✅ The...

True or false? It’s a best practice to send your NPS survey to customers monthly.

Below is the answer and explanation for true or false? it’s a best practice to send your NPS survey to customers monthly. True or false? it’s a best practice to send your NPS survey to customers monthly. True. False. ✅ Correct answer False. ✅ The abov...

Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

Below is the answer and explanation for fill in the blank: with hubspot’s help desk, you can streamline and manage your intake within. Fill in the blank: with hubspot’s help desk, you can streamline and manage your intake within. Conversations or tickets. ✅ Your email client.

With ticket ______, you are able to filter down your tickets

Below is the answer and explanation for with ticket, you are able to filter down your tickets. With ticket, you are able to filter down your tickets. Views. ✅. Editing. Stores. Records customization. Correct answer

How often should you revisit your customer journey map to ensure it’s kept up to date?

Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date? How often should you revisit your customer journey map to ensure it’s kept up to date? Whenever you get an influx of new customers. When your business practices change. ✅