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Which of the following is a benefit of phone support?

Below is the answer and explanation for which of the following is a benefit of phone support? Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can get immediate help for complicated issues. ✅ In general, customers prefer...

True of false? You can edit the NPS question in HubSpot.

Below is the answer and explanation for true of false? you can edit the NPS question in hubspot. True of false? you can edit the NPS question in hubspot. True. False. ✅ Correct answer False. ✅ The above answer is related to HubSpot service hub softwar...

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Ease of completing a task. ✅

Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

Below is the answer and explanation for fill in the blank: reach out to your to ask them to complete advocacy actions. Fill in the blank: reach out to your to ask them to complete advocacy actions. Promoters. ✅ Detractors. Passives. Marketing...

True or false? Customer journey maps are only useful for customer-facing individuals.

Below is the answer and explanation for true or false? customer journey maps are only useful for customer-facing individuals. True or false? customer journey maps are only useful for customer-facing individuals. True. False. ✅ Correct answer False. ✅ ...

True or false? A knowledge base is a type of self-service.

Below is the answer and explanation for true or false? a knowledge base is a type of self-service. True or false? a knowledge base is a type of self-service. True. ✅ False. Correct Answer True. ✅ The above answer is related to HubSpot service h...

A service level agreement is a(n).

Below is the answer and explanation for a service level agreement is a(n). A service level agreement is a(n). Ticket pipeline. Commitment between a service provider and a client. ✅ Understanding of the amount of time it takes a company to solve a problem.

Which of the following is an appropriate knowledge base title?

Below is the answer and explanation for which of the following is an appropriate knowledge base title? Which of the following is an appropriate knowledge base title? What are the ins and outs of hubspot? How do I create a custom feedback survey? ✅ So you wanna build...

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Below is the answer and explanation for fill in the blank: when creating a customer journey map, you should map out what your customer is and. Fill in the blank: when creating a customer journey map, you should map out what your customer is and. Feeling and thinking. Doing and looking for. ...

True or false? You should only include four stages in your customer journey map.

Below is the answer and explanation for true or false? you should only include four stages in your customer journey map. True or false? you should only include four stages in your customer journey map. True. False. ✅ Correct answer False. ✅ The above...