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An example of a customer using self-service is when they:

Below is the answer and explanation for an example of a customer using self-service is when they: An example of a customer using self-service is when they: Live chat with an employee. Search for their inquiry and finds an article. ✅ Search for their inquiry and ends...

In terms of customer support, what does triage mean?

Below is the answer and explanation for in terms of customer support, what does triage mean? In terms of customer support, what does triage mean? Gathering support inquiries. Responding to support inquiries. Reporting and analyzing on support inquiries. Categ...

You should use a call-out in a knowledge base article to:

Below is the answer and explanation for you should use a call-out in a knowledge base article to: You should use a call-out in a knowledge base article to: Draw the reader’s attention to an important detail. ✅ Tell your reader what articles to read next. Host Q&A...

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except: In hubspot, help desk is comprised of all of the following tools except: Reporting. Automation. Knowledge base. ✅ Tickets.

True or false? The only way to move tickets to different stages is manually.

Below is the answer and explanation for true or false? the only way to move tickets to different stages is manually. True or false? the only way to move tickets to different stages is manually. True. False. ✅ Correct answer False. ✅ The above answer i...

How often should you edit your knowledge base articles?

Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products or service change pertaining to the article. ✅

In order to assess customer service agent performance, which of the following reports should you look at?

Below is the answer and explanation for in order to assess customer service agent performance, which of the following reports should you look at? In order to assess customer service agent performance, which of the following reports should you look at? Ticket close total by rep. ✅ Ticket tot...

True or false? When setting up your Conversations email inbox, you should connect your personal email.

Below is the answer and explanation for true or false? when setting up your conversations email inbox, you should connect your personal email. True or false? when setting up your conversations email inbox, you should connect your personal email. True. False. ✅ Correct answer

An example of an extended value milestone is when a customer:

Below is the answer and explanation for an example of an extended value milestone is when a customer: An example of an extended value milestone is when a customer: Gets the outcome they expected. Renews their account. Gets more than they expected. ✅

The HubSpot knowledge base tool can do all of the following EXCEPT:

Below is the answer and explanation for the hubspot knowledge base tool can do all of the following except: The hubspot knowledge base tool can do all of the following except: Offer related articles to readers. Restrict knowledge base articles. Add videos to articles.