Tags hubspot certification answers

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

Below is the answer and explanation for true or false? even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar. True or false? even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar....

Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.

Below is the answer and explanation for fill in the blank: creating a customer journey map will help you identify the journey from customer to. Fill in the blank: creating a customer journey map will help you identify the journey from customer to. Employee. Promoter. ✅

True or false? You should write new knowledge base articles every day.

Below is the answer and explanation for true or false? you should write new knowledge base articles every day. True or false? you should write new knowledge base articles every day. True. False. ✅ Correct answer False. ✅ The above answer is related to...

Intake is how you _____.

Below is the answer and explanation for intake is how you. Intake is how you. Respond to support inquiries. Receive support inquiries. ✅ Triage support inquiries. Acknowledge support inquiries. Correct answer Rec...

All of the following are benefits of email support EXCEPT:

Below is the answer and explanation for all of the following are benefits of email support except: All of the following are benefits of email support except: It’s immediate. It provides a paper trail. ✅ You can insert screenshots and gifs. It’...

You want to understand how your customer support team is performing. The best feedback survey to use is:

Below is the answer and explanation for you want to understand how your customer support team is performing. The best feedback survey to use is: You want to understand how your customer support team is performing. The best feedback survey to use is: Customer effort score. ✅ Customer satisfa...

You should include all of the following stages in your customer journey map EXCEPT:

Below is the answer and explanation for you should include all of the following stages in your customer journey map except: You should include all of the following stages in your customer journey map except: First impression. Delighted value. ✅ First value.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Below is the answer and explanation for your manager wants to know who your primary persona is. The best feedback survey to use is: Your manager wants to know who your primary persona is. The best feedback survey to use is: Net promoter score. Custom feedback survey. ✅

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Below is the answer and explanation for all of following are appropriate ways you can encourage folks to fill out your feedback surveys except: All of following are appropriate ways you can encourage folks to fill out your feedback surveys except: Offer incentives like a five dollar gift card. Keep your surveys sho...

You should use custom feedback surveys when you want to understand ________.

Below is the answer and explanation for you should use custom feedback surveys when you want to understand. You should use custom feedback surveys when you want to understand. Overall customer sentiment. How easy it was to solve a problem. The satisfaction of a particular milestone.