Below is the answer and explanation for when should a company create multiple customer journey maps?
When should a company create multiple customer journey maps?
If they sell to multiple personas that go through different processes. ✅
If they sell multiple products or services.
Below is the answer and explanation for what is a snippet?
What is a snippet?
A reusable text block. ✅
An email template.
The bit of text on a ticket record.
A ticket.
Correct answer
A reusable text block. ✅
Below is the answer and explanation for all of the following are reasons to @ mention someone on a ticket record except:
All of the following are reasons to @ mention someone on a ticket record except:
To escalate a ticket.
As an FYI.
To transfer ticket ownership. ✅
Below is the answer and explanation for true or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True. ✅
False.
C...
Below is the answer and explanation for which of the following is a benefit of live chat?
Which of the following is a benefit of live chat?
It’s an easy way to answer complicated questions.
It’s immediate. ✅
It’s easy to convey tone.
All of th...
Below is the answer and explanation for the extended value stage is when you.
The extended value stage is when you.
Offer your customer more than they were expecting. ✅
Renew your customer’s account customer renews with you.
Prolong your onboarding process.
Give...
Below is the answer and explanation for with service hub, you can complete all of the following tasks except:
With service hub, you can complete all of the following tasks except:
Gather intake.
Route tickets.
Monitor all social media. ✅
Respo...
Below is the answer and explanation for true or false? it’s a good idea to write your knowledge base titles as questions.
True or false? it’s a good idea to write your knowledge base titles as questions.
True. ✅
False.
Correct answer
True. ✅
Th...
Below is the answer and explanation for an example of a customer using self-service is when they:
An example of a customer using self-service is when they:
Live chat with an employee.
Search for their inquiry and finds an article. ✅
Search for their inquiry and ends...
Below is the answer and explanation for in terms of customer support, what does triage mean?
In terms of customer support, what does triage mean?
Gathering support inquiries.
Responding to support inquiries.
Reporting and analyzing on support inquiries.
Categ...