Below is the answer and explanation for how do you calculate NPS?
How do you calculate NPS?
Percentage of promoters minus percentage of passives.
Percentage of promoters minus percentage of detractors, divided by percentage of passives.
Percentage of promoters minus percentage of d...
Below is the answer and explanation for according to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
According to the prioritization matrix, customer issues that are high impact and high cost should be prioritized:
Today.
Tomorrow. ✅
...
Below is the answer and explanation for fill in the blank: companies use customer journey maps to build for their customers.
Fill in the blank: companies use customer journey maps to build for their customers.
Confidence.
Empathy. ✅
Products.
...
Below is the answer and explanation for how often should a customer effort score survey be used?
How often should a customer effort score survey be used?
After every support interaction. ✅
Quarterly.
Monthly.
After every milestone.
...
Below is the answer and explanation for what is an advocate?
What is an advocate?
Someone who gives you a score of 9 or 10 on your NPS survey.
Someone who helps you generate more business. ✅
Someone who gets paid for advertising your brand.
An...
Below is the answer and explanation for when setting up your knowledge base in hubspot, you need to connect your.
When setting up your knowledge base in hubspot, you need to connect your.
Help desk.
Domain. ✅
Brain.
Conversations inbox.
Below is the answer and explanation for which of the following is not an example of an advocacy action?
Which of the following is not an example of an advocacy action?
Writing a case study about a customer.
Paying your customer to leave you a good review regardless of their actual experience. ✅
Below is the answer and explanation for which of the following is not a stage in hubspot’s feedback framework?
Which of the following is not a stage in hubspot’s feedback framework?
Improve the customer experience.
Establish listening posts.
Collect customer feedback. ✅
Below is the answer and explanation for true or false? regardless of how long it takes, you should respond to every single customer feedback survey you receive.
True or false? regardless of how long it takes, you should respond to every single customer feedback survey you receive.
True.
False. ✅
Below is the answer and explanation for all of the following are stages of troubleshooting except:
All of the following are stages of troubleshooting except:
Understand the issue.
Find relevant context.
Diagnose the problem.
Ask for help. ✅