Tags hubspot academy courses

When setting up your knowledge base in HubSpot, you need to connect your _______.

Below is the answer and explanation for when setting up your knowledge base in hubspot, you need to connect your. When setting up your knowledge base in hubspot, you need to connect your. Help desk. Domain. ✅ Brain. Conversations inbox.

Which of the following is NOT an example of an advocacy action?

Below is the answer and explanation for which of the following is not an example of an advocacy action? Which of the following is not an example of an advocacy action? Writing a case study about a customer. Paying your customer to leave you a good review regardless of their actual experience. ✅

Which of the following is NOT a stage in HubSpot’s feedback framework?

Below is the answer and explanation for which of the following is not a stage in hubspot’s feedback framework? Which of the following is not a stage in hubspot’s feedback framework? Improve the customer experience. Establish listening posts. Collect customer feedback. ✅

True or false? Regardless of how long it takes, you should respond to every single customer feedback survey you receive.

Below is the answer and explanation for true or false? regardless of how long it takes, you should respond to every single customer feedback survey you receive. True or false? regardless of how long it takes, you should respond to every single customer feedback survey you receive. True. False. ✅

All of the following are stages of troubleshooting EXCEPT:

Below is the answer and explanation for all of the following are stages of troubleshooting except: All of the following are stages of troubleshooting except: Understand the issue. Find relevant context. Diagnose the problem. Ask for help. ✅

True or false? Most people prefer using self-service compared to phone support.

Below is the answer and explanation for true or false? most people prefer using self-service compared to phone support. True or false? most people prefer using self-service compared to phone support. True. ✅ False. Correct answer True. ✅ The ab...

True or false? Knowledge base articles should be casual, personable, and anecdotal.

Below is the answer and explanation for true or false? knowledge base articles should be casual, personable, and anecdotal. True or false? knowledge base articles should be casual, personable, and anecdotal. True. False. ✅ Correct answer False. ✅ The...

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

Below is the answer and explanation for fill in the blank: with ticket , you are able to edit ticket properties according to which team owns the ticket. Fill in the blank: with ticket , you are able to edit ticket properties according to which team owns the ticket. Editing. Records customization. ✅

You can do all of the following from a ticket record EXCEPT:

Below is the answer and explanation for you can do all of the following from a ticket record except: You can do all of the following from a ticket record except: Make a call. Send an email. Create an internal task for yourself or a colleague. Start a video ch...

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

Below is the answer and explanation for an example of an intended value milestone is when the customer expected to get her fridge fixed. An example of an intended value milestone is when the customer expected to get her fridge fixed. And her fridge is fixed. ✅ And her fridge and sink are fixed.