Tags hubspot academy certifications

What could a marketer use in the engage stage to engage with different segments of their audience?

Below is the answer and explanation for what could a marketer use in the engage stage to engage with different segments of their audience? What could a marketer use in the engage stage to engage with different segments of their audience? Ad retargeting. ✅ Calling. Pillar pages. All of the above.

Which of the following delight terms is considered to be reactive to your customers’ needs?

Below is the answer answer and explanation for which of the following delight terms is considered to be reactive to your customers’ needs? Which of the following delight terms is considered to be reactive to your customers’ needs? Customer service. Customer support. ✅

True or false? NPS is calculated by subtracting the detractors percentage from the passives percentage.

Below is the answer and explanation for true or false? NPS is calculated by subtracting the detractors percentage from the passives percentage. True or false? NPS is calculated by subtracting the detractors percentage from the passives percentage. True. False. ✅ Correct answer...

Why is it important to make sure the people buying your product are happy?

Below is the answer and explanation for why is it important to make sure the people buying your product are happy? Why is it important to make sure the people buying your product are happy? Happy customers generate more customers through word-of-mouth recommendations. Word-of-mouth from unhappy customers can prevent potential customers from buy...

True or false? Delight is only about the customer experience your service delivers.

Below is the answer and explanation for true or false? delight is only about the customer experience your service delivers. True or false? delight is only about the customer experience your service delivers. True. False. ✅ Correct answer False. ✅ The above answer is related to HubS...

Imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be?

Below is the answer and explanation for imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be? Imagine you surveyed 100 training attendees. If 10% were detractors, 30% were passives, and 60% were promoters, what would your NPS be? 30.

True or false? Social Content is only used during the attract and delight stages of the inbound methodology.

Below is the answer and explanation for true or false? social content is only used during the attract and delight stages of the inbound methodology. True or false? social content is only used during the attract and delight stages of the inbound methodology. True. False. ✅ Correct a...

True or false? If you want to think of your company as a flywheel, you shouldn’t think of your sales process as a funnel.

Below is the answer and explanation for true or false? if you want to think of your company as a flywheel, you shouldn’t think of your sales process as a funnel. True or false? if you want to think of your company as a flywheel, you shouldn’t think of your sales process as a funnel. True. False. ✅ Correct answer

True or false? The buyer’s journey is only used by your marketing team.

Below is the answer and explanation for true or false? the buyer’s journey is only used by your marketing team. True or false? the buyer’s journey is only used by your marketing team. True. False. ✅ Correct answer False. ✅ The above answer is related to HubSpot inbound certificatio...

Fill in the blank: ____________ is the process of listening to customer feedback about their experience using a product or service, sharing results within the organization, and interpreting feedback to improve customer experience and retention.

Below is the answer and explanation for fill in the blank: is the process of listening to customer feedback about their experience using a product or service, sharing results within the organization, and interpreting feedback to improve customer experience and retention. Fill in the blank: is the process of listening to customer feedback about their experience using...