Tags hubspot academy certificationn answers

Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.

Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Ease of completing a task. ✅

Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.

Below is the answer and explanation for fill in the blank: reach out to your to ask them to complete advocacy actions. Fill in the blank: reach out to your to ask them to complete advocacy actions. Promoters. ✅ Detractors. Passives. Marketing...

True or false? Customer journey maps are only useful for customer-facing individuals.

Below is the answer and explanation for true or false? customer journey maps are only useful for customer-facing individuals. True or false? customer journey maps are only useful for customer-facing individuals. True. False. ✅ Correct answer False. ✅ ...

True or false? A knowledge base is a type of self-service.

Below is the answer and explanation for true or false? a knowledge base is a type of self-service. True or false? a knowledge base is a type of self-service. True. ✅ False. Correct Answer True. ✅ The above answer is related to HubSpot service h...

A service level agreement is a(n).

Below is the answer and explanation for a service level agreement is a(n). A service level agreement is a(n). Ticket pipeline. Commitment between a service provider and a client. ✅ Understanding of the amount of time it takes a company to solve a problem.

Which of the following is an appropriate knowledge base title?

Below is the answer and explanation for which of the following is an appropriate knowledge base title? Which of the following is an appropriate knowledge base title? What are the ins and outs of hubspot? How do I create a custom feedback survey? ✅ So you wanna build...

Fill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.

Below is the answer and explanation for fill in the blank: when creating a customer journey map, you should map out what your customer is and. Fill in the blank: when creating a customer journey map, you should map out what your customer is and. Feeling and thinking. Doing and looking for. ...

True or false? You should only include four stages in your customer journey map.

Below is the answer and explanation for true or false? you should only include four stages in your customer journey map. True or false? you should only include four stages in your customer journey map. True. False. ✅ Correct answer False. ✅ The above...

In terms of a customer journey map, what does intended value refer to?

Below is the answer and explanation for in terms of a customer journey map, what does intended value refer to? In terms of a customer journey map, what does intended value refer to? When customers expectations are exceeded. The customers first experience. When the customer feels confident they...

Which of the following is NOT a best practice when creating knowledge base articles?

Below is the answer and explanation for which of the following is not a best practice when creating knowledge base articles? Which of the following is not a best practice when creating knowledge base articles? Use questions as titles. Use bullet points. Use a casual tone. ✅