Tags hubspot academy certificationn answers

You should use a call-out in a knowledge base article to:

Below is the answer and explanation for you should use a call-out in a knowledge base article to: You should use a call-out in a knowledge base article to: Draw the reader’s attention to an important detail. ✅ Tell your reader what articles to read next. Host Q&A...

In HubSpot, help desk is comprised of all of the following tools EXCEPT:

Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except: In hubspot, help desk is comprised of all of the following tools except: Reporting. Automation. Knowledge base. ✅ Tickets.

True or false? The only way to move tickets to different stages is manually.

Below is the answer and explanation for true or false? the only way to move tickets to different stages is manually. True or false? the only way to move tickets to different stages is manually. True. False. ✅ Correct answer False. ✅ The above answer i...

How often should you edit your knowledge base articles?

Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products or service change pertaining to the article. ✅

In order to assess customer service agent performance, which of the following reports should you look at?

Below is the answer and explanation for in order to assess customer service agent performance, which of the following reports should you look at? In order to assess customer service agent performance, which of the following reports should you look at? Ticket close total by rep. ✅ Ticket tot...

True or false? When setting up your Conversations email inbox, you should connect your personal email.

Below is the answer and explanation for true or false? when setting up your conversations email inbox, you should connect your personal email. True or false? when setting up your conversations email inbox, you should connect your personal email. True. False. ✅ Correct answer

An example of an extended value milestone is when a customer:

Below is the answer and explanation for an example of an extended value milestone is when a customer: An example of an extended value milestone is when a customer: Gets the outcome they expected. Renews their account. Gets more than they expected. ✅

The HubSpot knowledge base tool can do all of the following EXCEPT:

Below is the answer and explanation for the hubspot knowledge base tool can do all of the following except: The hubspot knowledge base tool can do all of the following except: Offer related articles to readers. Restrict knowledge base articles. Add videos to articles.

Which of the following is a benefit of phone support?

Below is the answer and explanation for which of the following is a benefit of phone support? Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can get immediate help for complicated issues. ✅ In general, customers prefer...

True of false? You can edit the NPS question in HubSpot.

Below is the answer and explanation for true of false? you can edit the NPS question in hubspot. True of false? you can edit the NPS question in hubspot. True. False. ✅ Correct answer False. ✅ The above answer is related to HubSpot service hub softwar...