Tags hubspot academy certificationn answers

True or false? It’s a best practice to send your NPS survey to customers monthly.

Below is the answer and explanation for true or false? it’s a best practice to send your NPS survey to customers monthly. True or false? it’s a best practice to send your NPS survey to customers monthly. True. False. ✅ Correct answer False. ✅ The abov...

Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.

Below is the answer and explanation for fill in the blank: with hubspot’s help desk, you can streamline and manage your intake within. Fill in the blank: with hubspot’s help desk, you can streamline and manage your intake within. Conversations or tickets. ✅ Your email client.

With ticket ______, you are able to filter down your tickets

Below is the answer and explanation for with ticket, you are able to filter down your tickets. With ticket, you are able to filter down your tickets. Views. ✅. Editing. Stores. Records customization. Correct answer

How often should you revisit your customer journey map to ensure it’s kept up to date?

Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date? How often should you revisit your customer journey map to ensure it’s kept up to date? Whenever you get an influx of new customers. When your business practices change. ✅

Fill in the blank: The primary goal of a customer journey map is to ______.

Below is the answer and explanation for fill in the blank: the primary goal of a customer journey map is to. Fill in the blank: the primary goal of a customer journey map is to. Understand the process from becoming a prospect to a customer. Ensure your customers continue to buy from you.

A help desk does all of the following EXCEPT:

Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. ...

True or false? You should only reach out to your detractors.

Below is the answer and explanation for true or false? you should only reach out to your detractors. True or false? you should only reach out to your detractors. True. False. ✅ Correct answer False. ✅ The above answer is related to HubSpot service hub...

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

Below is the answer and explanation for the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value. the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value Expected value. First va...

When should you use multiple ticket pipelines?

Below is the answer and explanation for when should you use multiple ticket pipelines? When should you use multiple ticket pipelines? If your tickets go through different stages. ✅ If you provide multiple products or services. If you have multiple customer servic...

When should you consider using a chatbot?

Below is the answer and explanation for when should you consider using a chatbot? When should you consider using a chatbot? If human bandwidth is a constraint. If the cost of making a mistake is low. If you get a lot of standard questions. All of the abo...