Tags hubspot academy certificationn answers

True or false? Most people prefer using self-service compared to phone support.

Below is the answer and explanation for true or false? most people prefer using self-service compared to phone support. True or false? most people prefer using self-service compared to phone support. True. ✅ False. Correct answer True. ✅ The ab...

True or false? Knowledge base articles should be casual, personable, and anecdotal.

Below is the answer and explanation for true or false? knowledge base articles should be casual, personable, and anecdotal. True or false? knowledge base articles should be casual, personable, and anecdotal. True. False. ✅ Correct answer False. ✅ The...

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

Below is the answer and explanation for fill in the blank: with ticket , you are able to edit ticket properties according to which team owns the ticket. Fill in the blank: with ticket , you are able to edit ticket properties according to which team owns the ticket. Editing. Records customization. ✅

You can do all of the following from a ticket record EXCEPT:

Below is the answer and explanation for you can do all of the following from a ticket record except: You can do all of the following from a ticket record except: Make a call. Send an email. Create an internal task for yourself or a colleague. Start a video ch...

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

Below is the answer and explanation for an example of an intended value milestone is when the customer expected to get her fridge fixed. An example of an intended value milestone is when the customer expected to get her fridge fixed. And her fridge is fixed. ✅ And her fridge and sink are fixed.

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

Below is the answer and explanation for true or false? through ticket automation, you can move a ticket from one stage to another based on an email response. True or false? through ticket automation, you can move a ticket from one stage to another based on an email response. True. ✅ False.

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

Below is the answer and explanation for which of the following is not an appropriate way to categorize your knowledge base articles? Which of the following is not an appropriate way to categorize your knowledge base articles? By persona. By product or service. By author. ✅

Fill in the blank: A knowledge base is a ______.

Below is the answer and explanation for fill in the blank: a knowledge base is a. Fill in the blank: a knowledge base is a. Blog about a product or service. Collection of articles about a product or service. ✅ Place where customers can contact a company’s support tea...

Which report(s) do yo use to decide which knowledge base articles to write?

Below is the answer and explanation for which report(s) do yo use to decide which knowledge base articles to write? Which report(s) do yo use to decide which knowledge base articles to write? Average ticket response time. Average ticket response time by rep. Ticket volume by categor...

True or false? You should only ask a customer to become an advocate over the phone.

Below is the answer and explanation for true or false? you should only ask a customer to become an advocate over the phone. True or false? you should only ask a customer to become an advocate over the phone. True. False. ✅ Correct answer False. ✅ The...