Tags hubspot academy certificationn answers

You want to understand how your customer support team is performing. The best feedback survey to use is:

Below is the answer and explanation for you want to understand how your customer support team is performing. The best feedback survey to use is: You want to understand how your customer support team is performing. The best feedback survey to use is: Customer effort score. ✅ Customer satisfa...

You should include all of the following stages in your customer journey map EXCEPT:

Below is the answer and explanation for you should include all of the following stages in your customer journey map except: You should include all of the following stages in your customer journey map except: First impression. Delighted value. ✅ First value.

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Below is the answer and explanation for your manager wants to know who your primary persona is. The best feedback survey to use is: Your manager wants to know who your primary persona is. The best feedback survey to use is: Net promoter score. Custom feedback survey. ✅

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Below is the answer and explanation for all of following are appropriate ways you can encourage folks to fill out your feedback surveys except: All of following are appropriate ways you can encourage folks to fill out your feedback surveys except: Offer incentives like a five dollar gift card. Keep your surveys sho...

You should use custom feedback surveys when you want to understand ________.

Below is the answer and explanation for you should use custom feedback surveys when you want to understand. You should use custom feedback surveys when you want to understand. Overall customer sentiment. How easy it was to solve a problem. The satisfaction of a particular milestone.

True or false? Customer effort score is measured on a three-point scale.

Below is the answer and explanation for true or false? customer effort score is measured on a three-point scale. True or false? customer effort score is measured on a three-point scale. True. False. ✅ Correct answer False. ✅ The above answer is...

Which of the following is NOT a step when establishing listening posts?

Below is the answer and explanation for which of the following is not a step when establishing listening posts? Which of the following is not a step when establishing listening posts? Define your customer journey. Align survey methods and goals. Collect feedback.

If you want to know what your customer thinks about their sales experience, which feedback survey should you use?

Below is the answer and explanation for if you want to know what your customer thinks about their sales experience, which feedback survey should you use? If you want to know what your customer thinks about their sales experience, which feedback survey should you use? Customer effort score. Customer satisfac...

True or false? You could use an NPS survey to assess overall sentiment of your employees.

Below is the answer and explanation for true or false? you could use an NPS survey to assess overall sentiment of your employees. True or false? you could use an NPS survey to assess overall sentiment of your employees. True. ✅ False. Correct answer True. ✅

True or false? A visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human.

Below is the answer and explanation for true or false? a visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human. True or false? a visitor can start a conversation with a chatbot, and then that chatbot can transfer the conversation to a human. True. ✅