Below is the answer and explanation for scenario: your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Scenario: your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score.
Below is the answer and explanation for you want to understand how your customer support team is performing. The best feedback survey to use is:
You want to understand how your customer support team is performing. The best feedback survey to use is:
Customer effort score. ✅
Customer satisfa...
Below is the answer and explanation for your manager wants to know who your primary persona is. The best feedback survey to use is:
Your manager wants to know who your primary persona is. The best feedback survey to use is:
Net promoter score.
Custom feedback survey. ✅
Below is the answer and explanation for how often should a customer effort score survey be used?
How often should a customer effort score survey be used?
After every support interaction. ✅
Quarterly.
Monthly.
After every milestone.
...
Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand.
Fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand.
Ease of completing a task. ✅