HubSpot Frictionless Sales Certification Answers

Exam Name: HubSpot Frictionless Sales Certification Exam URL: https://academy.hubspot.com/courses/frictionless-sales Credit: https://academy.hubspot.com/ All rights and credit go to HubSpot as they are the sole owner and original creator of the test.  

True or false? When you coach a salesperson, you should spend more time listening than talking.

What metrics are most important during the align phase?

During the Way Forward step of GROW coaching, what is your role as coach?

Fill in the blank: The purpose of the align phase is to align your team with ______.

Which of the following is true?

During the Reality step of GROW coaching, what is your role as coach?

What metrics are most important during the enable phase?

Fill in the blank: The purpose of the enable phase is to enable your team to ______.

During the Goal step of GROW coaching, what is your role as coach?

What is the relationship between the three phases of the frictionless selling framework?

What is a salesperson’s role in executing an inbound strategy?

What are the steps of the GROW coaching technique?

If sales managers are spending more of their time reporting sales performance than coaching their salespeople, which phase of the frictionless selling framework will be most helpful to them?

True or false? Having reliable sales data is required to create an effective coaching program.

Which of the following is true of most sales organizations?

If a sales team doesn’t have a good onboarding program for its new hires, which phase of the frictionless selling framework will be most helpful to them?

If a sales team is inconsistent in its quota attainment, which phase of the frictionless selling framework will be most helpful to them?

True or false? Every sales presentation should be personalized for the people you’re presenting it to.

If a sales team asks their prospects to make large commitments early on in the sales process, which phase of the frictionless selling framework will be most helpful to them?

What are the phases of the frictionless selling framework?

Which of the following is the best agenda for a sales meeting?

If a sales team tends to have hostile negotiations with their prospects, which phase of the frictionless selling framework will be most helpful to them?

Which phase of an inbound sales strategy would email, calling, live chat, and the meetings tool most help with?

If a sales team’s leads struggle to get in contact with their assigned salesperson, which phase of the frictionless selling framework will be most helpful to them?

True or false? Most sales organizations are doing everything they can to remove friction from their flywheel.

In which phase of an inbound sales strategy would a salesperson use a lead qualification framework to discover the buyer’s needs?

If a sales team is relying too much on blind outreach, which phase of the frictionless selling framework will be most helpful to them?

When you think about your sales organization as a flywheel, which of the following is the best goal to have?

If you already have a sales framework in place, and you decide to implement the frictionless selling framework, what will the relationship of those two frameworks be?

How can a film review be used as part of a coaching strategy?

True or False? Allowing salespeople to coach each other will distract from their primary responsibility of finding and closing new business.

During the Options step of GROW coaching, what is your role as coach?

In which phase of an inbound sales strategy would a salesperson help their leads decide on the best path forward?

If a sales team is having trouble keeping all their systems synchronized, which phase of the frictionless selling framework will be most helpful to them?

Which of the following is an example of friction?

Which phase of an inbound sales strategy would lead intelligence, lead prioritization, and contact timeline most help with?

What are the three stages of Growth-Driven Design?

If a sales team is suffering from low lead quality, which phase of the frictionless selling framework will be most helpful to them?

Which phase of the frictionless selling framework does automatic email logging help with?

True or false? Generally speaking, business-to-business sales teams are better at providing a convenient experience for their customers than sales teams who sell directly to consumers.

Which of the following is a benefit of GROW coaching?

When in the buyer’s journey should you try to connect with a buyer?

If a sales team is struggling to prioritize their leads, which phase of the frictionless selling framework will be most helpful to them?

True or false? Some tasks that can be automated should still be done manually to ensure your salespeople have full control and ownership over them.

During the consideration stage of the buyer’s journey, what is the buyer considering?

During the awareness stage of the buyer’s journey, what is the buyer becoming aware of?

What are the stages of the buyer’s journey?

True or false? The majority of buyers consider salespeople trustworthy.

Which phase of the frictionless selling framework do email templates and sequences help with?

Which of the following is an attribute of a sales team that has a culture of learning?

Which of the following is an attribute of a sales team that is well aligned with their buyer?

How can pipeline meetings be a coaching opportunity?

True or false? Some tasks that can be automated should still be done manually to ensure your salespeople have full control and ownership over them.

What two activities should you focus on during the enable phase of the frictionless selling framework?

True or false? Your sales team should only be doing things that provide value to your leads.

On average, how much of a salesperson’s day is spent selling?

What metrics are most important during the transform phase?

Which of the following is the most important responsibility of sales managers?

Which of the following is an example of force?

Which two groups of people does the frictionless selling framework try to provide a more convenient experience for?

Fill in the blank: The purpose of the transform phase is to transform ______.