Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date?
How often should you revisit your customer journey map to ensure it’s kept up to date?
- Whenever you get an influx of new customers.
- When your business practices change. ✅
- Quarterly.
- Whenever you get negative feedback.
Correct answer
When your business practices change. ✅
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- A help desk does all of the following EXCEPT:
- A service level agreement is a(n).
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- An example of a customer using self-service is when they:
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- Fill in the blank: A knowledge base is a ______.
- Fill in the blank: Companies use customer journey maps to build _______ for their customers.
- Fill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
- Fill in the blank: Reach out to your ______ to ask them to complete advocacy actions.
- Fill in the blank: The primary goal of a customer journey map is to ______.
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- Fill in the blank: When responding to a customer, you should use an email template to______.
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- Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
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